Privacy policy

Chauffage-Sanitaire Jeannot Delvaux Sàrl is committed to protecting the privacy of visitors to this website. This policy explains what personal data we collect, why and how we use it, and the rights you have under the General Data Protection Regulation (GDPR).

Data controller

Chauffage-Sanitaire Jeannot Delvaux Sàrl
11, rue de Contern, L-5955 Itzig, Luxembourg
Email: info@delvaux.lu

Data we collect

We only collect data you provide voluntarily through our contact form (name, email, phone, message, service of interest). We also collect technical data automatically (IP address, browser, pages visited) for site security and analytics.

Purpose of processing

• Responding to requests submitted via the contact form.
• Managing customer relations and quotes.
• Improving the website and its content.
• Complying with our legal obligations.

Legal basis

Processing is based on your consent (contact form), the performance of a contract (quotes and services), and our legitimate interest (security and improvement of the website).

Retention

Contact data is kept for the time necessary to handle your request and, where applicable, the duration of our contractual relationship, plus statutory retention periods.

Recipients

Your data is processed by our staff only. It may be shared with technical service providers (hosting, email) bound by confidentiality. We do not sell your data.

Your rights

You have the right to access, rectify, erase, restrict, and port your personal data, as well as the right to object to its processing. To exercise these rights, contact us at info@delvaux.lu. You can also lodge a complaint with the CNPD (Commission nationale pour la protection des données) in Luxembourg.

Cookies

This website uses strictly necessary cookies and, with your consent, analytics cookies to understand site usage. You can manage cookie preferences in your browser settings.